Return Policy on LiveShopAE.com
Special Notes For All Customer
Hatta, Madinat Zayed (Bida Zayed ) , Fujairah , Khor Fakkan, Ruwais , Dibba , Gayathi, Shila for those areas Delivery charge is 30 AED and Delivery time is 10-13 Days.
Free 14-day Return Policy on LiveShopAE.com
The product is not what you expected? Chose the wrong time to purchase? As much as we would love for you to keep and enjoy the item you bought from us, we understand that sometimes it’s necessary for you to return it. That is why we offer a free 14-day return policy; customers can return the item they purchased from us within fourteen (14) days of receiving their product. We want to ensure our customers their item can be quickly and easily returned if they have a change of mind. Customer satisfaction is of the utmost importance to our team and we encourage our customers to contact us with any issues regarding their purchases.
The purchased item(s) can be returned given the following requirements are met:
item is in it’s original state and condition from the time it was purchased and received
any related accessories are components are sent back with the item
item is returned with the original packaging (Should give Charge)
The following items are non-returnable:
- Beauty and fragrances
- Home décor
- Leather goods
It is the customer’s responsibility to keep track of which items are marked non-returnable before purchasing. Clearance items are also included in this category.
We want to make your return as fast and convenient as we can for you. Our Customer Service team is available 24-hours a day, 7 days a week so customers can arrange a quick pickup. Make sure to check if you are within the return policy time frame of returning your purchase and to contact us as soon as you decide to return it. Visit our Contact Us page on our website for different methods of contacting our Customer Service team.
How To Return An Item
Customers can request to return a purchase by contacting us via Contact Us page which you can find in the website footer.
Right to Return
All items are eligible for return if they do not match the advertised product, are faulty, damaged, and/or missing components.
Customers’ Right to Return begins the day the item is received and signed for. The Right to Return time frame is the same as the free 14-day return policy.
Customers will receive a full monetary refund for their returned item(s)(Product). Credited refunds take up to 2-3 business days to appear on your statements.
In the wake of a refund, it will happen through the original mode of payment only product.
Our goal is to make your online shopping experience as effortless and hassle-free as possible.
Have any more questions? Click on the Contact page and call our Customer Service. Our team is available to you around the clock.